Flint Terms of Service

1. The Service

Flint is a proactive, conversational concierge assistant that helps you plan, coordinate, and book travel, dining, group activities, and related tasks. Flint operates primarily through SMS/text message and email — there is no app or dashboard to log into. Flint may proactively send you messages (for example, suggestions, reminders, or coordination requests) based on your prior interactions, stated preferences, and context.

Flint uses artificial intelligence, including third-party AI models, to interpret your requests and generate responses. At your direction, Flint may research options, coordinate with people you designate, and — where you direct it and where supported — facilitate bookings and reservations through third-party providers (see Section 6).

We may modify, add, or discontinue features of the Service at any time. Where required by applicable law, we will provide notice of material changes. If we discontinue the Service entirely, we will provide a pro rata refund of any prepaid subscription fees for the unused portion of your billing period. We are not otherwise liable to you or any third party for any modification, suspension, or discontinuance of the Service or any part of it, except as required by law.

2. Eligibility and Accounts

You must be at least the age of majority in your province or territory of residence to use the Service. By using the Service, you represent that you meet this requirement and that all information you provide is true, accurate, current, and complete, and you agree to keep it updated.

You are responsible for all activity conducted through your phone number, email address, or account, and for maintaining the security of the devices and accounts through which you access the Service. You must promptly notify us of any unauthorized use. You must either own the phone number and email address you register, or have authorization from the owner to use them with the Service.

3. Not for Emergencies

THE SERVICE IS NOT DESIGNED OR INTENDED FOR EMERGENCIES. Flint cannot contact emergency services, and messages to Flint are not monitored in real time by a human. Do not use the Service to request emergency, medical, safety, legal, financial, or other urgent assistance. In an emergency, call 911 or your local emergency number. You agree that we are not liable, to the extent permitted by law, for any claim arising from your reliance on the Service in any emergency or time-sensitive situation.

4. Messaging, Consent, and Message Rates (CASL)

Flint's messages may include commercial electronic messages governed by Canada's Anti-Spam Legislation ("CASL").

Express consent. By providing your mobile number and/or email address and enrolling in the Service, you give your express consent to receive recurring electronic messages from Flint, including proactive, automated, and AI-generated messages related to the Service, sent to the number and address you provide. Consent to receive messages is a condition of using a messaging-based service like Flint. Consent for one channel is specific to that channel — consenting to email does not by itself authorize SMS, and vice versa; we obtain consent for each channel you enroll in. We keep a record of the date, time, and manner of your consent.

Identification. Our messages identify Flint as the sender and provide, or link to, our contact information, as CASL requires.

Frequency. Message frequency varies based on your usage and the tasks Flint is handling for you.

Rates. Message and data rates may apply. These charges come from your mobile carrier and are your responsibility. We do not control and are not responsible for carrier charges, delivery, or delays.

Withdrawing consent / unsubscribing. You can withdraw consent and stop receiving messages at any time. For SMS, reply STOP (or ARRÊT); you may reply HELP (or AIDE) for assistance. For email, use the unsubscribe link in any message. We will give effect to your request promptly and in any event within 10 business days, and our unsubscribe mechanism will remain valid for at least 60 days after each message. Withdrawing consent will limit or end your ability to use the Service, since electronic messaging is a core channel, and will be treated as a cancellation of your subscription effective at the end of the current billing period. Carrier and delivery availability is not guaranteed, and we are not liable for messages that are delayed or not delivered.

You represent that any phone number or email you provide is yours or one you are authorized to use, and that you will notify us if you stop using that number or address.

5. Subscriptions, Fees, and Cancellation

Fees. Access to the Service requires a paid subscription. Current pricing and billing intervals are presented at signup in Canadian dollars. You authorize us and our payment processor to charge your designated payment method for all applicable subscription fees, plus any applicable taxes (including GST/HST/QST as applicable). If your payment method fails or your account is past due, we may suspend or terminate your access to the Service until payment is received.

Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate until you cancel. You authorize recurring charges until you cancel. We will provide you with at least 30 days' advance notice of any renewal or price change, or such longer period as required by applicable provincial consumer protection law.

Cancellation. You may cancel at any time by replying CANCEL or emailing support@getflint.ai. Cancellation takes effect at the end of your current billing period. Except where a refund is required by applicable law, fees already paid are non-refundable, and you will not receive a prorated refund for the unused portion of a billing period. Nothing in these Terms limits any cancellation or refund rights you have under provincial consumer protection legislation.

Changes to fees. We may change our fees. We will give you advance notice of any change as required by law, and the change will apply to your next billing period.

Third-party charges. Fees for bookings, reservations, or purchases you make through third-party providers (see Section 6) are separate from your Flint subscription and are governed by those providers' terms and pricing.

6. Bookings and Third-Party Providers

Flint helps you find and, where you direct it, facilitate bookings such as hotels, travel, and dining. These bookings are provided by third parties (for example, hotel booking partners, travel suppliers, restaurants, and payment processors), not by Flint. Flint acts solely as a technology tool to facilitate your communication with third-party providers, and is not an agent, broker, or intermediary.

You understand and agree that:

• Confirm before relying. Flint uses AI and may misinterpret a request, surface inaccurate availability or pricing, or take an action you did not intend. You are responsible for reviewing and confirming the details of any booking, reservation, price, date, or payment before relying on it. Do not treat a Flint message as a confirmed booking unless it is verified by the underlying provider.
• Third-party terms govern. Each booking is subject to the applicable provider's own terms, conditions, pricing, cancellation, and refund policies. We are not a party to your transaction with a provider.
• No responsibility for providers. We do not control and are not responsible for the availability, quality, safety, legality, pricing, delivery, cancellation, or fulfillment of any third-party product or service, or for any provider's acts or omissions.
• Disputes with providers. Any dispute regarding a booking or purchase is between you and the provider. We have no obligation to become involved but may, at our discretion, try to help.

7. Group Coordination and Third-Party Contacts

Flint may help you coordinate with other people (for example, friends or group members you want to plan with). If you provide us with another person's contact information or ask Flint to contact them, you represent that you have the authority to do so and a relationship with that person sufficient to permit the contact.

Known contacts only. You may only use Flint to reach people you personally know and with whom you have a genuine personal or existing relationship, and only for legitimate coordination you would reasonably expect them to welcome. You must not use Flint to contact strangers, to reach people who have not agreed to hear from you, or to send messages to random, purchased, harvested, or bulk lists of recipients. You must not use Flint to harass, intimidate, spam, deceive, or otherwise target any person, whether or not you know them. Anyone Flint contacts on your behalf can opt out at any time, and you must not attempt to contact, or ask Flint to contact, a person who has opted out or asked not to be contacted. Misuse of the coordination feature is a serious violation of these Terms and may result in immediate suspension or termination and, where appropriate, reporting to authorities.

You acknowledge that messages Flint sends to people you designate may constitute commercial electronic messages under CASL. We will send such messages only in a manner intended to comply with CASL — for example, relying on the limited referral exception (a single message that discloses your full name and states it is sent as a result of your referral) or on express consent obtained from the recipient. You represent that the person you are referring is aware of and consents to the referral. You are responsible for the accuracy of the information you share about others and for having the relationship you represent. We handle personal information of these contacts in accordance with our Privacy Policy and applicable privacy law.

8. AI Output — No Warranty of Accuracy

Flint's responses are generated by artificial intelligence and may be inaccurate, incomplete, outdated, or otherwise unreliable. Flint does not provide professional advice of any kind (including legal, financial, medical, or travel-safety advice). You are solely responsible for evaluating and verifying any information, suggestion, or action produced by the Service before relying on it. You use Flint's output at your own risk, and to the extent permitted by law, you release Flint from any claims arising from your reliance on AI-generated output.

9. Acceptable Use

You agree not to use the Service to:

• violate any applicable law or regulation, or infringe or misappropriate anyone's rights (including intellectual property or privacy rights);
• transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or otherwise objectionable;
• send spam or unsolicited or unauthorized commercial messages, or use the Service for bulk messaging, telemarketing, or high-volume calling or messaging;
• impersonate any person or entity, or misrepresent your affiliation or identity;
• contact or solicit information about any person without authorization, or provide another person's information without the right to do so;
• use the coordination features to reach anyone other than people you personally know and have a genuine relationship with, or to target, harass, or send unwanted messages to strangers or random recipients (see Section 7);
• interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service or its systems, or introduce malware or harmful code;
• reverse engineer, decompile, scrape, or attempt to extract source code or underlying models from the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or commercially exploit the Service without our authorization; or
• attempt to do any of the above.

We may investigate and take action — including removing content, and suspending or terminating your access — for any suspected violation, and may report unlawful activity to authorities. We have no obligation to monitor use of the Service but may do so.

10. Your Content and License

You are responsible for the content, messages, and information you provide to or transmit through the Service ("User Content"). You represent that you have the rights necessary to provide it.

You grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, create derivative works from, and process your User Content solely to operate, provide, develop, secure, and improve the Service (including to train and improve AI models using aggregated or de-identified data), and as otherwise described in our Privacy Policy. Any feedback or suggestions you provide are non-confidential, and we may use them without restriction or compensation to you.

11. Intellectual Property

The Service, including its software, models, content, and trademarks (excluding your User Content), is owned by Flint or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

12. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and disclose personal information — including our use of third-party AI providers and booking partners to deliver the Service — in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (including Quebec's Law 25, and the privacy legislation of British Columbia and Alberta, where applicable). Where required by applicable law, we will obtain your specific consent to our data practices as described in our Privacy Policy.

13. Disclaimer of Warranties

TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that AI outputs will be accurate or reliable; that messages will be delivered; or that any booking or third-party service will meet your expectations. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that applicable law says cannot be excluded, restricted, or modified.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLINT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, ANY AI OUTPUT, ANY BOOKING OR THIRD-PARTY PRODUCT OR SERVICE, OR ANY THIRD PARTY'S CONDUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLINT'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

Nothing in these Terms limits liability for anything that cannot be limited under applicable law, or limits your rights under provincial consumer protection legislation. If you are dissatisfied with the Service, your sole and exclusive remedy is to stop using it and cancel your subscription.

15. Dispute Resolution

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@getflint.ai and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved this way.

Courts. Except where applicable consumer protection law provides otherwise, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by the courts of the Province of Ontario, and you and Flint attorn to the jurisdiction of those courts. To the maximum extent permitted by applicable law, any claim must be brought within one (1) year after the event giving rise to the claim, or it is permanently barred. To the maximum extent permitted by applicable law, you agree that any claim will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Nothing in these Terms prevents you from bringing a claim in small claims court or before any tribunal, or from exercising any right you have under provincial consumer protection legislation that cannot be waived.

16. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Flint and its affiliates, officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your User Content, your violation of these Terms or any law, your dealings with any third-party provider or contact, or your violation of anyone's rights. This section does not apply to the extent a loss arises from our own gross negligence or wilful misconduct, or where such indemnity is not permitted by law.

17. Suspension and Termination

We may suspend or terminate your access to the Service at any time, for any reason or no reason, with notice where required by law, including if we reasonably believe you have violated these Terms. Upon termination, we may retain your data as necessary to comply with legal obligations, resolve disputes, and enforce these Terms. You may stop using the Service and cancel your subscription at any time as described in Section 5. Sections that by their nature should survive termination (including Sections 8, 9, 10–16, and 18) will survive.

18. General

Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms with a new "Last Updated" date and, where required by law, notify you and/or obtain your consent. Unless otherwise stated, changes take effect 30 days after the updated Terms are posted. Your continued use of the Service after changes take effect constitutes acceptance, except where applicable law requires express consent to a change.

Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

Language (Quebec). The parties have requested that these Terms and all related documents be drawn up in English. / Les parties ont demandé que ces conditions et tous les documents connexes soient rédigés en anglais.

Entire agreement; severability; waiver. These Terms and the Privacy Policy are the entire agreement between you and Flint regarding the Service. If any provision is found unenforceable, it will be severed and the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver.

Assignment. You may not assign these Terms without our consent. We may freely assign them, including in connection with a merger, acquisition, sale, or reorganization of our business, without notice to you.

Contact. Questions about these Terms? Contact us at support@getflint.ai or 64 Castle Oaks Cross, Brampton, Ontario, Canada.